Hassle-Free 15-Day Return Policy for Online Orders

We offer a 15-day return window for all online purchases. This means you have 15 days from the date of delivery to request a return.

To qualify, your item must be unused, in its original packaging, with tags still attached, and in the same condition as when you received it. Please keep your receipt or proof of purchase handy.

To initiate a return, contact us at sales@newcastleroll420.co.uk. We’ll provide you with the return address, a shipping label, and instructions. Please do not send items back without contacting us first, as we won’t be able to accept them.

If you have any questions about the return process, feel free to reach out anytime at sales@newcastleroll420.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The quickest way to ensure you get what you want is to return the item you already have and then make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If done, you’ll receive your refund on your original payment method within 3-10 business days. Please remember it can take some time for your bank or company to process and post the refund too.
For more information on your rights regarding returns and refunds, you can visit the UK government’s official guide: Accepting returns and giving refunds: the law.
If more than 10 business days have passed since we’ve approved your 15-day return policy online, please contact us at sales@newcastleroll420.co.uk